As Registered Retirement Living Manager for Baskeyfield House, Sarah-Jane Morgan has a wide remit, from housing management of the service’s 80 apartments to helping residents establish their darts and pool teams.
Working in the housing industry since February 2000, Sarah-Jane spent nine years in deputy roles with other housing providers before deciding to apply for a manager position at Sanctuary’s Baskeyfield House in 2017.
It’s a role that requires Sarah-Jane to not just manage the properties and her own team, but also to support residents to develop Baskeyfield House as a key part of the local community.
By helping establish residents’ teams for darts, pool and table tennis – and then set up competitions with the wider community – Sarah-Jane hopes to promote social cohesion. She said: “I love meeting new people, showing them around the scheme and sharing local knowledge and the benefits of Baskeyfield House.
“I also enjoy handling feedback as it helps us to improve the service we offer, which is good to know because we can learn from it.”
Sarah-Jane added: “My area service manager (ASM) is very supportive and is very knowledgeable about the Sanctuary systems and processes and the best people to contact in different circumstances. We have also got a good varied group of managers in our team area, so we share our experiences to ensure good practice throughout.
“Sanctuary thoroughly invests in you as an individual as the training available is pretty amazing – the HR business partner and ASM have already helped me to build my confidence and develop as a manager within Sanctuary.”