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Sanctuary Retirement Living supports the Declare Your Care campaign

18 November 2020

Declare Your Care logo

Sanctuary Retirement Living is supporting a campaign run by the Care Quality Commission, which encourages service users to give their experiences of receiving care and support.

At Sanctuary Retirement Living, we are committed to providing the best possible care and support, and ensuring that if someone raises a concern, we take the time to listen, learn and improve our services.

The Care Quality Commission (CQC)’s Declare Your Care campaign is designed to support and encourage people to speak up about their experiences of care – both good and bad – which is essential for helping organisations like ours to closely monitor and, where necessary, improve the quality of our care and support.

Research by the CQC found that almost 7 million people who have used health or social care services in the last five years, have had concerns about care that they or someone else has received and never raised them.

The most common reasons for not raising a concern included not knowing how - or who - to raise it with, not wanting to be seen as a 'troublemaker', worries about not being taken seriously, or feeling that nothing would change as a result.

The research revealed that over half of those people regretted not raising concerns about their care – but the majority of people who did voice their concerns found their issue was resolved quickly, they helped the service to improve and they were happy with the outcome.

The Declare Your Care campaign focuses on four key groups of people who use care and support services: people with long-term conditions, people from black and ethnic minority communities, children and young people, and people with learning disabilities. Sanctuary Retirement Living and Sanctuary Supported Living’s services provide accommodation, care and support across all of these groups of people.

That’s why we’re supporting the CQC’s campaign and encouraging residents and their families to get in touch and give us their feedback, especially during this unprecedented year where our services and teams have had to adapt quickly to new challenges.

If you have a comment, compliment or concern about the care and support you or a loved one have received, or about anything else in relation to one of our services, a member of our team would be happy to make time to speak to you about it in detail. You can complete a comment card located in reception areas, complete an online feedback form or leave us a review on the service’s Google listing or Carehome.co.uk listing.

Whatever it is – if it matters to you – it matters to us, so please tell us. You can also join in the conversation with the CQC on Instagram and Twitter using the hashtag #DeclareYourCare.

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