News: ‘Good’ CQC rating for Cheltenham retirement service

2 March 2020

Middleton House, a Sanctuary Retirement Living community in Cheltenham, has received a ‘Good’ CQC rating, following a recent inspection.

Staff and residents at Middleton House

At Middleton House, residents live independently in their own one or two-bedroom apartment, and have use of onsite communal facilities including a restaurant, landscaped gardens and comfy communal lounges.

There is an onsite care and support team 24 hours a day, and a wellbeing and inclusion team, whose role is to promote social inclusion and a vibrant community through social events and activities.

The Care Quality Commission (CQC) inspected the service and rated it ‘Good’ in each of the five main areas: safety, effectiveness, care, responsiveness and leadership, leading to a ‘Good’ rating overall.

The CQC’s report described how residents were ‘supported and treated with dignity and respect’ by staff, and were included in all discussions about their care and support.

One resident told the CQC inspector, “Nothing is too much trouble, they just care for me. They are wonderful.” Another said how pleased they were with their decision to move into Middleton House: “[It was the] best move of my life, staff are very helpful and caring.”

Getta Sutton, Registered Retirement Living Manager, said, “We are very proud to have such a glowing report. At Middleton House, we want residents to feel that they can live independently in their own home, with the reassurance that our kind and caring team is on hand, so it’s wonderful that this has been recognised by the CQC.”

For more information about life at our retirement communities, see our ‘Living with Us’ page.

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