Exterior of Noble House

News: Worcester retirement service rated ‘Good’ by regulator

1 October 2019

Exterior of Noble House

Staff and residents from a Worcester retirement community are celebrating after their service was awarded a ‘Good’ rating from the Care Quality Commission (CQC).

Sanctuary Retirement Living’s Noble House – which offers apartments and communal facilities for over 55s in St John’s – was commended for providing a safe, personalised environment for residents.

The report noted that “people were cared for by staff who understood how to keep them safe”. Staff were skilled and knowledgeable and knew how to meet people’s needs, with residents supported to use safe medicine practises.

One person said: “I feel so much safer when [staff] help me, I do as much as I can myself but just having them here makes me feel safe.”

CQC inspectors also felt that residents had choice and control to meet their needs and preferences; a detailed, personalised support plan had been prepared for each person, using information from the residents and their families.

Staff also knew how to use non-verbal communication with residents in order to understand their wishes, for example, through understanding facial expressions and body language.

A resident said of the staff: “They are all marvellous, so kind and caring. They really understand me and are now my friends.”

Further highlighted was the fact that the management team were found to be “open, approachable and focused on person-centred care.”

Vicky Yeomans, registered retirement living manager for Noble House, said: “I am so proud of the whole team for achieving this ‘Good’ rating from the CQC. It has recognised the amazing effort made by everybody to provide an inclusive, person-centred service where our residents can remain independent for as long as possible.”

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