Wimborne House front exterior

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‘Good’ CQC rating for Gravesend retirement living service

23 April 2019

A Gravesend retirement living community has received a ‘Good’ rating from the Care Quality Commission (CQC) for providing kind and dignified care to residents.

Sanctuary Retirement Living’s Wimborne House, which provides personalised care and support to people living independently in their own homes, received the rating following a recent inspection.

Wimborne House resident Robert Strong with staff member Rosaline Korma

Wimborne House offers a range of on-site communal facilities including a restaurant open to residents’ family members and friends, games room and hairdressing salon. Care and support is adapted to suit residents’ individual needs, helping them to remain as independent as possible.

The service was assessed across five categories – care, safety, effectiveness, leadership and responsiveness – and achieved ‘Good’ ratings in each of them.

Inspectors noted how residents were involved in decisions about their care and encouraged to have “maximum choice and control” over their lives.

They said: “Everyone was treated with kindness and dignity. Staff and the registered manager were motivated and passionate about supporting people based on their likes, wishes and preferences.”

The report said residents felt safe living at the service and had developed close, trusting relationships with staff.

One resident told inspectors that “staff go above and beyond”, while another added:

You feel like you are meeting friends and family, not staff.

Rosaline Koroma, Wimborne House’s registered manager, said: “We’re absolutely delighted to receive a ‘Good’ rating from the CQC.

“I’m very proud of our whole team, who work closely with residents to ensure we are providing the highest levels of person-centred care and helping people to live as independently as possible.”

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