Exterior of Baskeyfield House

News: Stoke retirement service rated ‘Good’ by the CQC

20 February 2019

A Stoke retirement living service has been rated as ‘Good’ by the Care Quality Commission (CQC) for providing dignified and personal care to residents.

Owned and operated by Sanctuary Retirement Living (SRL), Baskeyfield House provides bespoke care and support to adults of differing ages in their own homes, and was commended for treating residents with “dignity and respect”.

A Baskeyfield House staff member and resident. Sanctuary Retirement Living resident Marie Roberts with Retirement Living Manager, Sarah-Jane Morgan

Stated in the CQC report was how people were supported to make decisions about their own care and were well treated. One resident said: “I love it here. There are nice staff with good manners and they don’t talk down to you.”

Another added: “The staff treat me with dignity and respect – staff ask if you want any help and let me do as much as I can for myself.”

Helping residents to remain independent for as long as possible was of key importance at Baskeyfield House, the report said.

A resident commented: “I try to do things myself. They [staff] help me.”

A staff member said: “I don’t tell people to do things, I’m led by them. I only go in when they say it’s ok.”

Also highlighted was the high level of personalisation offered to residents at the service. Inspectors noted that staff knew people’s needs and how they wanted to be supported.

Care plans contained personal details of residents’ life histories so staff could get to know them better. A resident said: “The carers, they do care. They always ask me if everything is alright.”

SRL’s registered retirement living manager, Sarah-Jane Morgan, commented: “We are all thrilled with our new ‘Good’ rating from the CQC.

“The whole team works very closely with the residents to make sure that we are providing personal care in the way they want to receive it, and I am so proud of everyone for pulling together.”

Baskeyfield House offers purpose-built accommodation through 80 self-contained flats with onsite communal facilities including a restaurant open to the public, hairdressing salon and games room. It also provides care and support to adults of various ages, which is adapted to residents’ individual needs, helping them to remain as independent as possible

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