St Bartholomew's Court retirement community in Rye

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Promoting independence behind ‘Good’ CQC rating

29 September 2017

A retirement living community in Rye is celebrating a ‘Good’ rating from the Care Quality Commission (CQC) for its promotion of independent living following its first inspection.

Sanctuary’s St Bartholomew’s Court, on Kiln Drive, received the rating in a report that singled out the personalised care, well-trained staff and consistent reliable care cover.

St Bartholomew's Court retirement community in Rye St Bartholomew's Court retirement community in Rye.

St Bartholomew's Court, which opened last year, offers purpose-built accommodation for older people through individual self-contained flats within a wider complex.

Levels of care and support can change according to need while the scheme features shared facilities including a hair salon, lounge and kitchen and dining area.

The CQC report found that staff were “passionate” about residents, whom they wanted to live “fulfilling and meaningful lives and do as much as possible for themselves”.

Respect for privacy and dignity was also identified in the report, with one resident offering the following description of carers’ visits to their apartment: “They always knock on the door and wait until I answer the door or shout them to come in.”

Another added: “The girls always tell me what they are going to do and check that it’s OK before they do anything.”

Praise for care manager Katalina Ross was also included, with staff comments including “good listener” and “supportive”, with the atmosphere of the scheme described as “friendly, happy and relaxed”.

Katalina said: “Our staff are committed to providing high-quality, personalised care that is tailored to each individual’s requirements – and it’s very rewarding to see this picked up in the report.”

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