Exterior of Jubilee Court

Hayley Massey

For Hayley, working as a wellbeing and inclusion assistant provides job satisfaction and a sense of community spirit, and it is also helping with her own personal challenges too.

Jubilee Court staff member Hayley Massey

Working at Sanctuary Retirement Living’s Jubilee Court in March, Cambridgeshire, Hayley’s role is to work closely with the residents to engage them in a variety of activities and events, which are designed to support their mental and physical wellbeing.

She liaises with residents to plan a range of activities at the service, including trips out, visits from entertainers, and arts and crafts. Hayley recognises that not everyone feels comfortable in a group or wants to participate all the time, so she also organises one-to-one time with certain residents – making time for a chat, a cuppa or doing a crossword together – which gives them the contact they need and the chance for Hayley to check they are well. She also creates scrapbooks and memory books, so that residents who couldn’t attend activities can feel involved in community life at Jubilee Court.

The ‘inclusion’ part of Hayley’s role means that she also works hard to reduce social isolation and feelings of loneliness, by helping residents play an active role in their community - both within Jubilee Court and in their local area. Last Christmas, Hayley worked with residents to organise a Christmas ‘Giving Tree’, donating gifts to local children in partnership with Ormiston Families March Child and Family Centre.

More recently, she helped several residents to take part in the national Postcards of Kindness project, as well as a similar letter-writing campaign run by Young People Of The Year (YOPEY), and liaised with the 4th March Brownies, part of Girlguiding March District, to send in their artwork to brighten up the communal areas.

These inclusion projects have been a great success with residents, and particularly those who were shielding or isolating during the Covid-19 pandemic. One resident, Maureen, even created a sock bunny using instructions from one of her pen-pals, with support from Hayley and the Jubilee Court team to source materials during lockdown.

Hayley started working for Sanctuary Retirement Living in January 2019, having previously worked in care homes as a kitchen assistant and activities coordinator. It’s clear that she has now found a role which suits her skills and gives her job satisfaction.

Hayley said: “It was a huge step for me to apply for this role as I had been suffering with anxiety and at times was becoming more isolated. The interview gave me the push I needed to take me out of my comfort zone.

“I love working at Jubilee Court; we are like a family, not just the residents but the staff as well, the days are filled with fun and laughter. I have a little saying that if I make at least one resident happy before leaving at the end of the day, then I’m happy too.”

Since Hayley has been at Sanctuary Retirement Living, she has had training in First Aid, becoming a Fire Warden, moving and handling, and has just completed an NVQ in event planning. One of her biggest achievements has been to raise almost £500 for MAGPAS Air Ambulance at Jubilee Court’s Christmas Fayre.

Hayley said: “My days here are filled with banter, not just with the residents but staff as well, I I00% love coming in every day.”

For more information about roles and job opportunities with Sanctuary Retirement Living, visit our Jobs page.

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