Retirement Living Housing Team Leader

Closing date
South West
£18,784 per annum (rising to £19,773 after 12 months, subject to satisfactory performance)

Retirement Living Housing Team Leader

Middleton House, Cheltenham

£18,784 per annum (rising to £19,773 after 12 months, subject to satisfactory performance)

37.5 hours per week

We are seeking a Retirement Living Housing Team Leader to join our friendly team at Middleton House. Located on the outskirts of Cheltenham and easily accessible from all major nearby routes, Middleton House provides retirement living for over-55’s and domiciliary care when required. If you want to make a positive impact to people’s lives, this is a rewarding opportunity to come and work within an established and experienced team.

Read more about Middleton House here

The role of Retirement Living Housing Team Leader will include:

  • Managing tenancies, ensuring that residents are paying their rent/service charges
  • Signposting residents for further support if and when required
  • Actively managing ASB cases and concerns
  • Ensuring Health and Safety requirements safety
  • Handling queries in a timely manner and managing and resolving complaints
  • Ensuring KPI’s are met
  • Building and maintaining effective relationships with residents, families and external agencies
  • Supporting the team with administration duties when required
  • On-call duties may be required

Skills and experiences:

  • Proven experience in housing and front-of-house management
  • Good customer service skills
  • Strong listening and observational skills
  • Good administrative skills with the ability to work to deadlines and prioritise workloads
  • A good working knowledge of Microsoft Word and Excel (or similar)

Why work for Sanctuary Retirement Living?

Sanctuary Retirement Living services provide comfort, independence and peace of mind. Residents live independently, safe in the knowledge that support is available should they need it. Residents live on-site with communal facilities creating an environment where they can enjoy healthy, active, and independent lifestyles in their later years.

Ready to join Sanctuary Retirement Living?

As part of our commitment to making Sanctuary Retirement Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • 28 days annual leave (including public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work schemes
  • A wide range of learning and development opportunities

Read the full job profile here

To apply please send your CV and cover letter to

For an insight into what it’s like to work for Sanctuary Retirement Living, visit our website, take a look at our Facebook page or search #LifeatSanctuary