Cookie policy

Sanctuary Group is committed to protecting your personal information. This page answers some important questions about how we use cookies and how this protects your personal details.

How does Sanctuary Group use cookies?

Cookies are small text files placed on a website visitor’s computer, which identify it to our server. Cookies don’t identify individual users and are widely used in order to make websites work, or work more efficiently, as well as to provide analytical information to the owners of the site which is used to improve user experience.

You may delete and block all cookies from this site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Please be aware that restricting cookies may impact on the functionality of the Sanctuary Group websites.

List of the cookies used on the Sanctuary Group websites

Sanctuary Group uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our websites which are used in aggregate form to improve the performance and user experience on our site. Google Analytics uses only first-party cookies and collects no personally identifiable information.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the Sanctuary Group websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

In addition, Sanctuary Group collects information on visitor demographics and interests via a third-party DoubleClick cookie. Visitors can choose to opt-out of this collection by visiting No data is personally identifiable. The information obtained from this cookie will be used to help Sanctuary Group further improve its website and product offering in line with visitor interests.

How to reject or delete this cookie

Cookies used to show how visitors use our site

Cookie name Expires Linked Information Functions
_utma 2 years Anonymous Gather information about site visitors, in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
_utmc On closing browser
_utmb 30 minutes
_utmz 6 months

The cookie below is used to determine whether a visitor has previously visited the site in order show information about our cookie policy to new visitors.

Cookie used to detect new visitors

Cookie name Expires
EMSEEN2 1 Year

Cookies used by our CMS

We use a Content Management System (CMS) to build our websites. The CMS does not use any cookies by default. However, three 'session' cookies are created when a visitor to one of the Sanctuary Group websites does the following:

  • logs in to a Sanctuary website;
  • clicks one of the contrast buttons.

The three cookies are used to cross-reference each other for improved security.

Session cookie profile

Cookie Type Expiry Linked information Functions
Persist 2 hours Anonymous Remembers that the user has chosen a high contrast or low contrast stylesheet.
Caches data against the session in order to maximise performance.
JSESSIONID Session Browser close Username When a user logs in, maintains authentication state, access rights, etc.
ServerID Session Browser close Anonymous To provide an improved and faster server time, the ServerID cookie remembers which server should handle the user’s requests.

These cookies do not store any personal information about you, your computer, your visit, or your browsing history. After the time indicated above, the cookies’ validity is destroyed and the browser instructed to remove the cookie from your computer.

How to contact Sanctuary Group

If you have any questions or comments about the Sanctuary Group Cookie policy please contact us.


Sanctuary House

Chamber Court

Castle Street

Worcester WR1 3ZQ