Cookie policy

Sanctuary Retirement Living is committed to protecting your personal information. This page answers some important questions about how we use cookies and how this protects your personal details.

What are cookies?

Cookies are small text files placed on a website visitor’s computer, which identify it to our server. Cookies don’t identify individual users and are widely used in order to make websites work, or work more efficiently, as well as to provide analytical information to the owners of the site which is used to improve user experience.

How to adjust your cookie permissions

You may delete and block all cookies from this site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies visit www.allaboutcookies.org.

You can manage which cookie categories are enabled (except strictly necessary cookies) by clicking on the “cookie settings” button below:

Cookie Settings

You can also prevent the setting of all cookies by adjusting the settings on your browser:

If your browser is not listed, please refer to your browser’s ‘Help’ section.

Please be aware that restricting cookies may impact on the functionality of Sanctuary's websites.

List of the cookies used on the Sanctuary Retirement Living website

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Provider Cookie Lifespan Description
sanctuary-retirement-living.co.uk eupubconsent 7979 years This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent.
sanctuary-retirement-living.co.uk OptanonConsent 1 year This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.
www.sanctuary-retirement-living.co.uk has_js Session Used to indicate whether or not the visitors browser has JavaScript enabled.
sanctuary-retirement-living.co.uk OptanonAlertBoxClosed 1 year This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.
vimeo.com vuid 2 years This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing.
onetrust.com __cfduid 1 month This domain is owned by OneTrust, a privacy management software which helps organizations achieve compliance with global regulations.

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

We also use Hotjar in order to better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). This enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Provider Cookie Lifespan Description
sanctuary-retirement-living.co.uk _gid 1 day This cookie name is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited.
www.sanctuary-retirement-living.co.uk _hjIncludedInSessionSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
co.uk _hjTLDTest Session When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable).
sanctuary-retirement-living.co.uk _hjTLDTest Session When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
co.uk _hjAbsoluteSessionInProgress a few seconds This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
sanctuary-retirement-living.co.uk _hjAbsoluteSessionInProgress a few seconds This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
sanctuary-retirement-living.co.uk _ga 2 years This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
sanctuary-retirement-living.co.uk _hjIncludedInPageviewSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
sanctuary-retirement-living.co.uk _hjFirstSeen a few seconds Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time.
.co.uk _ga 2 years This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
sanctuary-retirement-living.co.uk _hjid 1 year Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
sanctuary-retirement-living.co.uk _gat_UA-nnnnnnn-nn a few seconds This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.
www.sanctuary-retirement-living.co.uk __atrfs a few seconds AddThis - Used to collect non-personal information on the visitor's behaviour and non-personal visitor statistics.
www.sanctuary-retirement-living.co.uk _hjSessionRejected Session Provides load balancing functionality.
script.hotjar.com _hjIncludedInSessionSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
nr-data.net JSESSIONID Session This domain is provides a platform for monitoring the performance of web and mobile applications.
script.hotjar.com _hjIncludedInPageviewSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
script.hotjar.com _hjSessionRejected Session Provides load balancing functionality.
pingdom.net __cfduid 1 month This describes if this specific cookie or localStorage is responsible for sharing, collecting or storing personal data. The retention period shows the length at which data is stored.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Provider Cookie Lifespan Description
www.sanctuary-retirement-living.co.uk __atuvs a few seconds This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.
www.sanctuary-retirement-living.co.uk __atuvc 1 year This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.
bootstrapcdn.com __cfduid 1 month Cookie associated with sites using CloudFlare, used to speed up page load times.
carehome.co.uk incap_ses_ Session Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie).
carehome.co.uk visid_incap_ 1 year Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Provider Cookie Lifespan Description
co.uk _fbp 3 months Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
sanctuary-retirement-living.co.uk _fbp 3 months Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
doubleclick.net test_cookie a few seconds This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
youtube.com VISITOR_INFO1_LIVE 6 months This cookie is used as a unique identifier to track viewing of videos.
youtube.com YSC Session YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
addthis.com uvc 1 year Tracks how often a user interacts with AddThis
addthis.com loc 1 year Stores the visitors geolocation to record location of sharer
addthis.com xtc 1 year AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks.
youtube.com CONSENT 17 years YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
www.facebook.com   Session This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.
facebook.com fr 3 months Contains browser and user unique ID combination, used for targeted advertising.

These cookies do not store any personal information about you, your computer, your visit, or your browsing history. After the time indicated above, the cookies’ validity is destroyed and the browser instructed to remove the cookie from your computer.

How to contact Sanctuary

If you have any questions or comments about the Sanctuary Cookie policy please contact us.

Email: online.marketing@sanctuary-housing.co.uk

Sanctuary House
Chamber Court
Castle Street
Worcester
WR1 3ZQ

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