Report a repair

Speak to your local team if you would like to report anything that needs repairing in your apartment or a communal area.

If a member of our team isn’t immediately available, complete the form below or call 0800 916 1527 / 0300 123 3573, so we can process your repair, and notify your local team as soon as you can.

Our Customer Service team is available 24 hours a day, 7 days a week, 365 days a year.


Personal details

Fields marked by * are mandatory fields.

Enquiry details

  A member of our team will be in touch to discuss suitable days and times for the repair to be carried out. 

Communication support

So that we can best support you, please tell us if you need us to provide information in a different format for you, e.g. large print, audio files or easy read.


The personal information which you provide within this form will be stored securely and confidentially and will be used solely in relation to the subject that you request from us. Your personal information will not be supplied to any party outside of Sanctuary Retirement Living.

Read our Privacy Statement.