There may be a time when we don't get it quite right. If you are dissatisfied with any aspect of our service, you should let us know. Read our Complaints Leaflet (PDF 58KB), for information on how to make a formal complaint and the process we will follow.

Complete the complaints form below with the full details of your complaint and we will do our best to sort it out as quickly and fairly as possible.

Image for complaints form


Personal details

Fields marked by * are mandatory fields.

Complaint details
Communication support
So that we can best support you, please tell us if you need us to provide information in a different format for you, e.g. large print, audio files or easy read.

The personal information which you provide within this form will be stored securely and confidentially and will be used solely in relation to the subject that you request from us. Your personal information will not be supplied to any party outside of Sanctuary Retirement Living.

Read our Privacy Statement.