Contact Us
If you have any questions about Sanctuary Retirement Living's services, restaurants, events, activities or jobs, contact your local team using the contact form below.
Alternatively, you can contact service’s directly by telephone on the numbers shared on our properties pages, between 9am and 5pm Monday to Friday.

Speak to your local team if you would like to report anything that needs repairing in your apartment or a communal area.
If a member of our team isn’t immediately available, complete the form using the dropdown menu below or call 0800 916 1527 / 0300 123 3573, so we can process your repair, and notify your local team as soon as you can.
For emergency repairs, enquiries or information outside of our standard office hours, contact a member of our Customer Service Centre on 0330 123 3247. They are available 24 hours a day, seven days a week, including public holidays. Our Customer Service team is available 24 hours a day, 7 days a week, 365 days a year.
Call Charges
Calls to 0300 numbers are charged at the normal national rate (the same as 01 and 02 numbers) by all providers, including mobile. Callers to 03 numbers could benefit from their own inclusive minutes' package with their landline/mobile provider. For the exact call and text charges from your mobile phone or landline, please check with your provider. Calls to 0800 numbers are free from mobile phones and landlines.
If you have any questions about a vacancy you’ve seen advertised on our website or social media pages, call the service on their local number and ask to speak to the manager. Alternatively, you can contact Sanctuary’s Recruitment team by completing the Contact Form below and selecting Jobs.
Please see our recruitment FAQs, for commonly asked questions and answers as well as more general information about the roles we have available and how to apply. You can also use the form below to provide if you have any questions or feedback about your interview experience.
We value your opinions. Letting us know your views tells us when we’re doing things well or how we can improve.
If you have any feedback about any aspect of our properties or service, complete our contact form below, selecting the feedback and suggestions option from the dropdown list.
There may be a time when we don't get it quite right. If you are dissatisfied with any aspect of our service, you should let us know.
Read our Complaints Leaflet (PDF 58KB), for information on how to make a formal complaint and the process we will follow.
Select 'complaints' from the dropdown list below and complete the form with the full details of your complaint and we will do our best to sort it out as quickly and fairly as possible.