Contact us

If you have any questions about Sanctuary Retirement Living's services, restaurants, events, activities or jobs, contact your local team using the enquiry form or telephone numbers on our properties pages between 9am and 5pm Monday to Friday.

For emergency repairs, enquiries or information outside of our standard office hours, contact a member of our Customer Service team on 0330 123 3247. They are available 24 hours a day, seven days a week, including public holidays. If you prefer, you can complete our enquiry form below.

See our complaints page, for information on how to report a complaint and visit our feedback and suggestions page to tell us if you think we are doing something well or tell us how you think we can make improvements to the services we deliver.

Wimborne House member of staff Gloria Boakye

Call Charges

Calls to 0300 numbers are charged at the normal national rate (the same as 01 and 02 numbers) by all providers, including mobile. Callers to 03 numbers could benefit from their own inclusive minutes package with their landline/mobile provider. For the exact call and text charges from your mobile phone or landline, please check with your provider. Calls to 0800 numbers are free from mobile phones and landlines.  

Sanctuary Retirement Living contact form:

Personal details

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Enquiry details
Communication support

So that we can best support you, please tell us if you need us to provide information in a different format for you, e.g. large print, audio files or easy read.

Additional Communication Needs

The personal information which you provide within this form will be stored securely and confidentially and will be used solely in relation to the subject that you request from us. Your personal information will not be supplied to any party outside of Sanctuary Retirement Living.

By completing and submitting this form, you have read and agree to our Privacy Statement.