Contact Us

If you have any questions about Sanctuary Retirement Living's services, restaurants, events, activities or jobs, contact your local team using the contact form below.

Alternatively, you can contact service’s directly by telephone on the numbers shared on our properties pages, between 9am and 5pm Monday to Friday.

Wimborne House member of staff Gloria Boakye

Speak to your local team if you would like to report anything that needs repairing in your apartment or a communal area.

If a member of our team isn’t immediately available, complete the form using the dropdown menu below or call 0800 916 1527 / 0300 123 3573, so we can process your repair, and notify your local team as soon as you can.

For emergency repairs, enquiries or information outside of our standard office hours, contact a member of our Customer Service Centre on 0330 123 3247. They are available 24 hours a day, seven days a week, including public holidays. Our Customer Service team is available 24 hours a day, 7 days a week, 365 days a year.

Sanctuary Retirement Living maintenance team member fixes a resident's light.

 

Call Charges

Calls to 0300 numbers are charged at the normal national rate (the same as 01 and 02 numbers) by all providers, including mobile. Callers to 03 numbers could benefit from their own inclusive minutes' package with their landline/mobile provider. For the exact call and text charges from your mobile phone or landline, please check with your provider. Calls to 0800 numbers are free from mobile phones and landlines.  

If you have any questions about a vacancy you’ve seen advertised on our website or social media pages, call the service on their local number and ask to speak to the manager. Alternatively, you can contact Sanctuary’s Recruitment team by completing the Contact Form below and selecting Jobs.

Please see our recruitment FAQs, for commonly asked questions and answers as well as more general information about the roles we have available and how to apply. You can also use the form below to provide if you have any questions or feedback about your interview experience.

Wimborne House resident Carmen Skinner and staff Carron Lawrence

We value your opinions. Letting us know your views tells us when we’re doing things well or how we can improve.

If you have any feedback about any aspect of our properties or service, complete our contact form below, selecting the feedback and suggestions option from the dropdown list.

A member of staff holding a feedback card

There may be a time when we don't get it quite right. If you are dissatisfied with any aspect of our service, you should let us know.

Read our Complaints Leaflet (PDF 58KB), for information on how to make a formal complaint and the process we will follow.

Select 'complaints' from the dropdown list below and complete the form with the full details of your complaint and we will do our best to sort it out as quickly and fairly as possible.

Image for complaints form

Media Enquiries

We are happy to work with news outlets, publications, broadcasters and reporters, to make sure information about us is accurate and timely. Journalists and broadcasters should contact PR@sanctuary-housing.co.uk if they have any queries or would like more information about any of our news, resident stories or staff stories.

Please note the PR Team does not have direct access to customer information and so is unable to answer these queries or any relating to job vacancies.

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Social Media

Sanctuary Retirement Living is on Facebook. Here we share our latest news from services, resident stories and information about the retirement housing and support we offer.

Like our Facebook page to stay up to date with everything we share.

What you can expect from us on social media

We strive to provide useful, relevant news and information and provide a platform for an online conversation about our retirement living services. We try to respond to as many questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to. Please read what we expect from you to understand the types of posts we will not respond to. Our Facebook page is monitored between 9am and 4.30pm Monday to Friday and we will reply as soon as possible within these times. Following or liking a social media account or including an account in a list does not constitute an endorsement. The same applies to sharing, re-posting messages or marking them as “favourites".

What we expect from you

We will post information about activities taking place at Sanctuary Retirement Living services as well as information about our Taste restaurants and short stories from residents and staff about their experience of living or working with us. We welcome your comments on all our posts but we ask that you are polite and courteous. Name-calling, profanity, discrimination, sexual harassment, bullying, obscene language or the like, will not be tolerated. We reserve the right to delete any posts of this type or block individuals who may cause offence to others in the online community. All posts should come from a real person. Posts from ‘bots’, fake or anonymous profiles will be deleted when discovered. Please do not share personal information such as your or anyone else’s phone number or address in publicly-visible posts. If we ask you to send us your contact details in a private message, we will delete it within 48 hours of it being read. Please review and familiarise yourself with each network’s terms of use carefully when engaging on these sites.

Sanctuary Retirement Living contact form:

Fields marked by * are mandatory fields.

Personal details
General enquiry
Jobs
To select multiple options, hold down the CTRL key and click on the relevant departments.
To select multiple options, hold down the CTRL key and click on the relevant regions.
Repair enquiry details

Speak to your local team if you would like to report anything that needs repairing in your apartment or a communal area.

If a member of our team isn’t immediately available, complete the form below or call 0800 916 1527 / 0300 123 3573, so we can process your repair, and notify your local team as soon as you can.

Our Customer Service team is available 24 hours a day, 7 days a week, 365 days a year.

To select multiple options, hold down the CTRL key and click on the relevant rooms.

  A member of our team will be in touch to discuss suitable days and times for the repair to be carried out. 

Complaints
Communications from Sanctuary Retirement Living
Additional Communication Needs
Privacy

The personal information which you provide within this form will be stored securely and confidentially and will be used solely in relation to the subject that you request from us. Your personal information will not be supplied to any party outside of Sanctuary Retirement Living.

Read our Privacy Statement.

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