Staff story: Steph Brooks

18 January 2019

With over 20 years of service at Sanctuary, Steph Brooks has played a key role in shaping the organisation’s services throughout her career.

Starting out as a project worker at Sanctuary’s supported housing schemes in Bolton and Manchester, Steph progressed to managerial level in Salford where she spent six successful years, prior to securing her current role of Area Service Manager (ASM) over two years ago. 

Steph Brooks, Area Service Manager for Sanctuary Retirement Living services across the North West Steph Brooks, Area Service Manager for Sanctuary Retirement Living services across the North West

The role of the ASM sees Steph oversee the management Sanctuary Retirement Living (SRL) services and Sanctuary Supported Living services (SSL) across the North West, Greater Manchester, Cheshire and Merseyside, whose schemes work with clients to help them develop the skills they need to live independently.

She is also involved in liaising with commissioners, identifying new business, working on tender submissions, managing voids, arrears and accounts. Steph said: “There is so much variety in the work because each service and client group are so unique.

“The highlight for me has been receiving positive feedback about the quality of services in the area – it has made me feel really proud of the team and the services they provide.”

As ASM, her remit covers all SSL’s specialist client groups including homelessness, learning and physical disabilities and young people as well as a SRL service in Merseyside, which provides hosing and support for over 55s and people with long term care needs.

“I have been involved in some processes from start to finish and have been encouraged to shape strategy from the outset.” Making the most of every opportunity to learn, from on-the-job training to job shadowing, Steph attained her area service manager role through hard work and dedication to personal development. 

She commented:  “Sanctuary recognises the importance of listening to staff, clients and partner agencies and is happy to support initiatives at a local level.

“Everyone is totally committed and all the staff go over and above to ensure the clients’ needs are met – that’s why it works.”

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